At Cocoletti, your satisfaction is our top priority. If you are not happy with your purchase for any reason, we are here to help. Please contact us first so we can work with you to find a suitable solution.

Please contact us before returning anything

To ensure a smooth return process, we kindly ask you to contact our customer support team at info@cocoletti.com before sending anything back. Our team is available to assist you with any concerns or questions.

30-Day Satisfaction Guarantee

We offer a 30-day risk-free trial on all Cocoletti Travel Bag orders. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

Return conditions:

• Returns apply to all orders.
• If you took advantage of a 1+1 free promotion, both items must be returned unused and with original tags attached.
• Items must be unwashed and returned in their original condition and packaging.
• All returns must be approved by our customer service team before shipping.

How to request a return:

1. Send an email to info@cocoletti.com including your order number and reason for return.
2. Wait for our response. We will review your request and let you know whether a return is possible.
3. If approved, we will provide the return address and further instructions.
4. Once we have received and inspected the returned item, we will process a refund to your original payment method.

Please allow 3–5 working days for the refund to appear, depending on your payment provider.

Damaged or incorrect items

If your item arrived damaged or you received the wrong product, please contact us within 2 days of delivery. Attach clear photos of the issue (preferably taken on a flat surface with the label and defect visible).

• We will assess the issue and provide an appropriate solution.

Order cancellations

You may cancel your order within 30 minutes of placing it. After this time, the order is processed and cancellation is no longer possible.

Frequently asked questions

• How long do I have to return a product?
  Returns are accepted within 30 days of delivery, provided you contact us first.
• Do I have to pay for return postage?
  Yes, return postage is the responsibility of the customer. We recommend using a tracked postal service.
• Can I return something without contacting you?
  No, all returns must be pre-approved by our support team. The return address is different from the original shipping address.
• How long does it take to receive a refund?
  Refunds are processed within 3–5 working days after the returned item is received and approved.

If you have any questions or concerns, please contact us at info@cocoletti.com. We are happy to assist you and will do our best to resolve any issues quickly and fairly.